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Aarron Jones was so happy with her recent WOW Service experience that she wrote to us from Washington State. Here’s what she had to say: ”I was visiting from Washington Sate when I decided to visit one of your salons in Chesapeake, VA. Jerry greeted me and designed a gorgeous, new hair style for me. And I … Read More »
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I recently spent time in our New England and Chicago Hair Salons, asking Stylists about WOW Service. Five years ago, Hair Cuttery rolled out a unique brand of customer service called WOW Service. The service outlines five separate areas in which each and every HC Stylist must perform to a basic set of standards. Those areas include: Greeting, Consultation, Shampoo, … Read More »
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WOW Service: From a Skeptic to a Believer in Just One Haircut
WOW Service | July 19, 2010 | By: Richard Mankhey |
For Hair Cuttery Stylists, “WOW Service” is at the heart of every haircut. Clients keep coming back for years because they feel appreciated and delighted when our Stylists take the time to go above and beyond. Whether a Client enters a Hair Cuttery for restorative hair treatments, hair coloring or just a simple cut, we want … Read More »
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