WOW Service

More Change and An Investment!

I have really been enjoying my new hair for the past two months and I won’t lie, I’ve been loving the attention from the change as well. It’s like an automatic pick-me-up when someone says “you got color” or ” I love your highlights!” and I immediately start smiling a little bigger. Call me vain…

From Our Stylists: I Did It! I Got a Rocking New Do!

Well, I finally did it, I made a change to my hair that is actually noticeable! Gone are my long dark locks and in their place are some funky, chunky copper highlights and a cut that is four inches shorter and layered  all over. And I love it! I was so ready for a change…

WOW Service in Virginia

Aarron Jones was so happy with her recent WOW Service experience that she wrote to us from Washington State. Here’s what she had to say: “I was visiting from Washington Sate when I decided to visit one of your salons in Chesapeake, VA. Jerry greeted me and designed a gorgeous, new hair style for me. And I…

The Evolution of WOW Service

I recently spent time in our New England and Chicago Hair Salons, asking Stylists about WOW Service. Five years ago, Hair Cuttery rolled out a unique brand of customer service called WOW Service. The service outlines five separate areas in which each and every HC Stylist must perform to a basic set of standards. Those areas include: Greeting, Consultation, Shampoo,…