• david

    WOW Service in Virginia

    Aarron Jones was so happy with her recent WOW Service experience that she wrote to us from Washington State. Here’s what she had to say: ”I was visiting from Washington Sate when I decided to visit one of your salons in Chesapeake, VA. Jerry greeted me and designed a gorgeous, new hair style for me. And I … Read More »

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  • david

    The Evolution of WOW Service

    I recently spent time in our New England and Chicago Hair Salons, asking Stylists about WOW Service. Five years ago, Hair Cuttery rolled out a unique brand of customer service called WOW Service. The service outlines five separate areas in which each and every HC Stylist must perform to a basic set of standards. Those areas include: Greeting, Consultation, Shampoo, … Read More »

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