WOW Service

More Change and An Investment!

I have really been enjoying my new hair for the past two months and I won’t lie, I’ve been loving the attention from the change as well. It’s like an automatic pick-me-up when someone says “you got color” or ” I love your highlights!” and I immediately start smiling a little bigger. Call me vain…

WOW Service in Virginia

Aarron Jones was so happy with her recent WOW Service experience that she wrote to us from Washington State. Here’s what she had to say: “I was visiting from Washington Sate when I decided to visit one of your salons in Chesapeake, VA. Jerry greeted me and designed a gorgeous, new hair style for me. And I…

The Evolution of WOW Service

I recently spent time in our New England and Chicago Hair Salons, asking Stylists about WOW Service. Five years ago, Hair Cuttery rolled out a unique brand of customer service called WOW Service. The service outlines five separate areas in which each and every HC Stylist must perform to a basic set of standards. Those areas include: Greeting, Consultation, Shampoo,…