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WOW Service

From Our Stylists: Bring On the Education

In the past couple months I have been a little busier than usual as I’ve been visiting more educational demonstrations for local Beauty Schools and High School Cosmetology Programs. Additionally, I attended a Redken class on special highlighting techniques which had about 185 Hair Cuttery stylists all passionate about the industry and eager to learn. Thanks to free advanced…

More Change and An Investment!

I have really been enjoying my new hair for the past two months and I won’t lie, I’ve been loving the attention from the change as well. It’s like an automatic pick-me-up when someone says “you got color” or ” I love your highlights!” and I immediately start smiling a little bigger. Call me vain…

From Our Stylists: I Did It! I Got a Rocking New Do!

Well, I finally did it, I made a change to my hair that is actually noticeable! Gone are my long dark locks and in their place are some funky, chunky copper highlights and a cut that is four inches shorter and layered  all over. And I love it! I was so ready for a change…

WOW Service in Virginia

Aarron Jones was so happy with her recent WOW Service experience that she wrote to us from Washington State. Here’s what she had to say: “I was visiting from Washington Sate when I decided to visit one of your salons in Chesapeake, VA. Jerry greeted me and designed a gorgeous, new hair style for me. And I…

The Evolution of WOW Service

I recently spent time in our New England and Chicago Hair Salons, asking Stylists about WOW Service. Five years ago, Hair Cuttery rolled out a unique brand of customer service called WOW Service. The service outlines five separate areas in which each and every HC Stylist must perform to a basic set of standards. Those areas include: Greeting, Consultation, Shampoo,…